Privacy Policy

At UKwise (https://ukwise.co.uk), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make purchases from our store.

1. Information We Collect

We may collect various types of personal information from you, including:

Contact Information: Name, email address, phone number, and shipping address.
Payment Information: Payment details such as credit/debit card numbers, which are processed securely by our payment gateway.
Order Information: Products purchased, order history, and preferences.
Website Usage Data: Information about your browsing behavior on our website, including pages visited, time spent on the site, and interaction with features.

2. How We Use Your Information

We use the information collected for various purposes, including:

Order Processing: To process and deliver your orders efficiently.
Customer Service: To respond to your inquiries, requests, and resolve issues.
Personalization: To customize your experience on our website and recommend products based on your preferences.
Marketing: With your consent, we may send you promotional offers, discounts, and updates about our products.
Improvement: To analyze website usage and improve our services, products, and user experience.

3. How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information. Our website uses industry-standard encryption protocols (SSL) to secure data during transmission. Payment information is handled by trusted third-party payment processors and is never stored on our servers.

4. Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences, track your shopping cart, and provide targeted content. You can manage your cookie preferences through your browser settings.

5. Third-Party Services

We may share your data with trusted third-party service providers for the following reasons:

Payment Processing: Payment details are securely transmitted to our payment processors.
Shipping and Delivery: Your contact and address information is shared with courier services to deliver your orders.
Analytics: We may use third-party analytics tools to understand how our website is used and to improve its performance.

These third-party service providers are required to maintain the confidentiality of your information and use it only for the purposes specified.

6. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Correct any inaccurate or incomplete personal data.
Deletion: Request the deletion of your personal data, except for data required for legal or administrative purposes.
Data Portability: Request an exported file of your personal data.
Opt-Out: Unsubscribe from our marketing communications at any time.

To exercise any of these rights, please contact us at support@ukwise.co.uk.